Customer Service

Privacy Policy:

Access Wheelchair makes it a priority to protect your privacy. We will never share or sell the information we collect to anyone. The information we gather from you is used to fulfill orders and provide customer service.

Occasionally we may use the information to notify you about important site changes, new products and offers you’ll find valuable. If you prefer not to receive this information you can always opt out.

When you place an order with Access Wheelchair we use a secure server. Our network is protected by a dual-layer firewall security system, making it virtually impossible for hackers or unauthorized users to compromise the integrity of our Web site.

Returns and Exchanges:

If you are not 100% satisfied with your product, we offer a full refund with a 20% Restocking Fee For Parts only

To qualify for a return please note the following:

  • – Product must be clean, unused and in its original packaging.
  • – Return shipping costs are the responsibility of the customer
  • – Items must be returned within 30 days


You must have a return authorization number to qualify for a return for parts:

We have a 30 day return policy from the date merchandise is purchased.

Please callĀ 770-609-6187 to obtain a return authorization (RA) number. This number must be written clearly on the outside of the package. Special Order items are not eligible for returns. Please make sure measurements given are correct. Returned merchandise will not be processed without the required RA number and will be returned to the customer.

The customer is responsible for return shipping costs. Merchandise may be returned by US Post Office, UPS or FedEx. Once the merchandise is received and inspected, credit will be applied to the credit card for the purchase price of the item(s) returned. The original and return shipping cost is not refundable.


Frequently Asked Questions:

Click here