4582 Atwater Ct. Ste. 6 Buford, Ga. 30518
24-hour On Call Emergency Repair Svc facebook twitter google plus pinterest

FAQs

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Are you located in the state of Georgia?

Yes! We are located in beautiful Lawrenceville, Ga. We service the Metropolitan Atlanta Area and beyond. No need to worry about leaving a voicemail or sending an email, we offer local business hours of 9-5 and on-call service past business hours.

How do I troubleshoot my Power Wheelchair or Scooter?

Most power wheelchairs or scooters manufactured in the past 10 years have troubleshooting codes that will flash on your joystick controller or your scooter control panel. First, try to locate this flash code then count number of flashes. Next, call our technical support team at AWR 770-609-6187, so we may evaluate this code. Please have the brand name and model of your unit when you call.

How do I get my wheelchair serviced?

At ACCESS WHEELCHAIR REPAIR, if your wheelchair requires routine maintenance or the replacement of a component, we will come to your HOME. Or you can come visit our SERVICE CENTER, just call for an appointment. We also provide 24- hour emergency, on call wheelchair repair and service. Weekend and Holiday service charges may vary.

Do you accept insurance?

ACCESS WHEELCHAIR REPAIR is a sales and service center that focuses on getting your wheelchair back to you as quickly as possible. We understand the need to have mobility during your daily routines. Our objective is to service your needs, without any hassle, as quickly, efficiently, and affordable as possible. Currently, we do not process insurance. This includes Medicare or Medicaid.

What form of payments can I use?

We currently process all major credit cards (VISA, Master Card, Discover, etc.), and checks. We also offer Paypal Credit Financing. Click on the link below to see if you qualify for Paypal Credit. If you have further questions, please contact ACCESS WHEELCHAIR REPAIR today at 770-609-6187.

What if you can't fix my wheelchair at my home?

In most cases, we are able to fix at the home if we are provided the correct brand name and model of your wheelchair or scooter. If for any reason our service technicians are unable to repair your power wheelchair or scooter at your home, we will provide you with a loaner wheelchair, as available, at no cost. We will then take your chair to our convenient service center and in most cases we will have it repaired AND BACK TO YOU within 24 to 48 hours.

Are all repairs done to manufactures specifications?

YES! We work with all major manufacturer brands, to their specifications. With over 30 years of experience, there are not many issues we have not been able to manage.

What services do you offer?

In order to meet our customers’ diverse needs, we offer a number of different services, including
– Power & Manual Wheelchair Repair
– Wheelchair Clean and Disinfect
– Parts, Accessories, and Sales
– Service and Maintenance Warranties
Take advantage of these services today, you will be happy you did! Call us at 770-609-6187

What is the warranty on batteries for a powered mobility product?

Batteries on power mobility are covered under warranty for six (6) months from the date of purchase.

How long should batteries for a powered mobility product last?

Battery life is dependent on temperature, weight of the user, amount of daily use and how well the batteries have been maintained. Depending on conditions, batteries can last as little as six (6) months and sometimes up to three (3) years.

Do you sell new wheelchairs?

YES, we do sell and lease new wheelchairs. If you are not able to afford the cost of a brand new wheelchair we offer Paypal Credit Financing. Simply click on the Paypal link at the bottom of the page to see if you qualify for a 6-Month payment agreement.

Your service technicians that come to my home, can I trust them?

Yes, ABSOLUTELY you can. We employ only the most highly qualified professionals and a thorough background check is performed on anyone that works at AWR. You can trust that our service technicians will conduct themselves in a professional and respectable manner while in your home. Earning your trust is important to us at ACCESS WHEELCHAIR REPAIR, LLC.

Can I call to get an estimate over the phone?

Yes, however, an estimate is a price that is given over the phone once we find out the make and model of your wheelchair. This is not a guaranteed price until we actually diagnose the wheelchair in person.

How long do you hold on to equipment that hasn't or can't be picked up?

We typically try to work out a time frame with the customer for pick up, but if the customer does not arrange a time for pick up or redelivery, the equipment is only held for a maximum of 90 days. After that time, the equipment is disposed. 
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